Privacy statement

1. Who is responsible

AK Personal Driver, Chamber of Commerce (KvK) 51541645, Lange Hilleweg, Rotterdam, Netherlands, e-mail info@ak-personaldriver.nl. I am the only person who sees and processes your data.

2. What data I process and why

When you book or send a request: your name, phone number, e-mail address, pick-up and destination address, flight number, any note, the chosen date and time, the booking number and the payment status. I never see card or bank details; those go directly to the payment provider.

I use this data to carry out and confirm the ride, send you a reminder, track your flight, issue an invoice, handle a cancellation or refund and answer any complaint.

If you contact me via WhatsApp, I store your name and number in WhatsApp Business so I recognise you for a next ride.

3. Why I am allowed to

Because it is necessary to carry out the ride you book (performance of the contract), because the law requires me to keep my records, and to prevent misuse of the website (legitimate interest).

4. Who I share data with

Only with parties needed to run the website and the ride, and only the data they need: Stripe (payment and refunds), Turso (database, servers in the EU), Netlify (website), Resend (e-mail), Google (calendar; a booking goes into my Google Calendar with name, phone number and addresses), WhatsApp/Meta (if you contact me via WhatsApp) and my accounting and invoicing software. Data processing agreements apply with these parties. I do not sell data and do not use it for advertising.

5. How long I keep data

Two years after the ride, the name, contact details, addresses and flight number of a booking are automatically anonymised. Invoices and payment records are kept for seven years, as required by the Dutch tax authority. Requests that do not lead to a ride are deleted after one year.

6. Cookies and statistics

The website uses one functional cookie to remember your language choice. For visitor statistics I use Google Analytics; those cookies are only set if you give consent via the notice on the website. Without consent no statistics cookies are set.

7. Security

The connection to the website is encrypted (https). Booking data is only accessible with my credentials. Cancellation and confirmation links are unique per booking.

8. Your rights

You may view, correct or delete your data, object to the processing or have your data transferred. Send an e-mail to info@ak-personaldriver.nl; I reply within one month. Data I am legally required to keep (invoices) cannot be deleted earlier.

9. Complaints

If you have a complaint about how I handle your data, let me know. You can also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

10. Changes

I may update this statement; the current version is always on ak-personaldriver.nl. Version: November 2026.