Terms and conditions

1. Who I am

These terms apply to every ride you book with AK Personal Driver, Chamber of Commerce (KvK) 51541645, located at Lange Hilleweg, Rotterdam, Netherlands. You can book via ak-personaldriver.nl, WhatsApp, e-mail or phone. I drive every ride myself.

2. How a booking is made

I only drive pre-booked rides at a fixed price agreed in advance. An online booking is final once payment has been received; you then get an e-mail confirmation with a booking number. A booking via WhatsApp, e-mail or phone is final once I have confirmed the ride and the price in writing.

Because this is transport on a fixed date and time, the statutory 14-day right of withdrawal does not apply. The cancellation rules in article 5 apply instead.

3. Prices

The price on the website is the total price for the ride: including VAT, luggage and up to 4 passengers. There is no taximeter. For pick-ups at Schiphol, €10 is added; this is the fee Schiphol charges for picking up passengers, without mark-up. An extra stop on the route is free. For a stop off the route, another destination or other requests, we agree a price in advance.

4. Payment

Online bookings are paid in advance by iDEAL or card (Stripe). Extras that arise during the ride, such as waiting time or a stop off the route, are paid in the car by debit or credit card. I do not accept cash. Business clients can ride on account after an introduction, with a monthly invoice payable within 14 days.

5. Cancelling, rescheduling and no-shows

Cancellation is free up to 24 hours before the agreed pick-up time; you get the full amount back. If you cancel within 24 hours, I retain 25% of the fare and refund 75%. You can cancel via the link in your confirmation e-mail, or via WhatsApp or e-mail.

A ride booked and paid online can be moved free of charge to another day or time, subject to availability. Send a WhatsApp message or e-mail to do so.

If you are not at the pick-up point at the agreed time and I cannot reach you, I wait 35 minutes. After that I leave and the ride lapses without refund.

6. Waiting time

Every ride includes 15 minutes of waiting time. For pick-ups at Schiphol, that time counts from the actual landing time of your flight, provided you gave me your flight number. After that, €12,50 per 15 minutes applies (VAT included), payable in the car.

7. Your responsibility

You choose the pick-up time yourself. Allow for the check-in time your airline recommends and for possible traffic. I take the fastest or most logical route unless you ask otherwise. I am not liable for a missed flight, train or appointment if the delay is caused by traffic, weather, road closures, checks or other circumstances beyond my control.

When booking, give the correct addresses, the number of passengers, the amount of luggage and (for Schiphol pick-ups) your flight number. Maximum 4 passengers. If it does not fit, I may refuse the ride without refund.

8. In the car

Smoking, eating, alcohol and drugs are not allowed in the car. Everyone wears a seat belt; a fine for not wearing one is for the passenger. Bring your own child seats; I do not carry them. I may refuse or end a ride in case of aggression, intimidation, drunkenness or other behaviour that makes safe driving impossible. In that case nothing is refunded. Damage to or soiling of the car, including cleaning costs, is charged to the person who caused it.

9. Luggage and animals

Two large suitcases (75 × 43 × 30 cm) plus hand luggage always fit. More or larger luggage: mention it when booking and I will confirm whether it fits. I load and help with the luggage. I do not carry dangerous, prohibited or strong-smelling items.

Pets may travel in a basket or bag that fits on your lap or on the floor. Dogs only by prior arrangement. Assistance dogs are always welcome.

10. Force majeure and replacement

If I cannot drive because of illness, breakdown, extreme weather or another circumstance beyond my control, I will let you know as soon as possible. Where possible I arrange replacement transport; if that is not possible or you do not want it, you get the full amount back. No further compensation is owed.

11. Liability

I carry you and your luggage with care and am insured for passenger transport. My liability is limited to what Dutch law provides for passenger transport by car: for injury or death caused by an accident during the ride a maximum of €1.000.000 per passenger, for loss of or damage to luggage a maximum of €1.500 per passenger. I am not liable for damage that is not my fault.

12. Lost property

Left something behind? Get in touch; I keep lost property and return it on request (if necessary at the cost of a ride or postage).

13. Complaints and disputes

If you have a complaint, send it within 14 days after the ride to info@ak-personaldriver.nl. I reply within 5 working days and look for a solution together with you. If we cannot resolve it, you can take it to the Dutch courts. Dutch law applies to these terms.

14. About these terms

These terms are published on ak-personaldriver.nl and are sent free of charge on request. I may change them; the terms in force at the time of booking apply to that booking. Version: November 2026.